ISO 9001:2015 READINESS OF A PRIVATE COLLEGE IN SOUTHERN NEGROS OCCIDENTAL, PHILIPPINES

Abstract

The employees are vital in determining the readiness of a private school in Southern Negros Occidental in compliance to the ISO 9001:2015 standard in terms of the following clauses: Context of the Organization, Leadership, Customer Focus, Policy, Planning Support, Operation, Customer Communication, Performance Evaluation and Improvement. This descriptive study also investigated the employees’ readiness in compliance to ISO 9001:2015. It was found out that the academic institution is ready for the certification, but when employees are grouped accordingly, it revealed that the clusters that scored high are: the shorter stayed employees - customer focus and operation and the longer stayed employees express readiness in Customer Focus. Likewise, the teachers scored high in the Customer Focus and in Planning for the Non-Teaching. Departmentally, the Preparatory School scored the Customer Communication as the highest; in the Grade School, the Context of Organization ranked first; in the High School Department, the Performance Evaluation topped the clauses; and in the College Department, the Customer Focus is the highest. Moreover, the highest three clauses that the employees were ready were: the Customer Focus, followed by the Operations and Customer Communication. Similarly, there was no significant difference in all ISO 9001:2015 clauses when the employees were grouped according to length of service, therefore, null hypothesis was accepted. Moreover, when the respondents were grouped according to Work Assignment, there was a Significant Difference in the following clusters: Customer Focus, Operations, Performance Evaluation and Improvement thus, null hypothesis was rejected. Based on the results study, the following conclusions were drawn: among the clauses, the employees were Ready in the Customer Focus, followed by the Operations and Customer Communication; the employees' readiness when grouped according to their department revealed that in the Preparatory School, they were ready in Customer Communication, the Grade School employees were ready in terms of the Context of Organization and High School Department employees were prepared in terms of Performance Evaluation while he College Department faculty and staff were ready in the area of Customer Focus.